SHIPPING ... IT'S SIMPLE
If your order is over $99 (per ship-to address, Continental US), your order qualifies for Free Standard Shipping. If your order is less than $99 (per ship-to address, Continental US), your order qualifies for Flat Rate $11 Standard Shipping. We do not ship outside of the USA. It typically takes us one business day to fulfill your order (delivery time starts once your package is picked up at our facility, not when your order is submitted).
LOCAL PICKUP AVAILABLE IN ST. LOUIS, MISSOURI
DITALIA is proudly located in the revitalized neighborhood in St. Louis, MO called "The Grove." Although we do not have a physical storefront, we welcome customers to pickup orders placed online or telephone. Please designate in the comments section during check out, the date and time you would like to pickup your order. Shipping will be refunded for local pickup orders once the order has been picked up. Any questions, please give us a call at 314.534.6207.
WARM TEMPERATURE AND SENSITIVE SHIPPING ITEMS
During the warmer months, we do not allow Standard Shipping to be selected for items that require refrigeration. These items must be shipped in a cooler with ice packs and be delivered within
2 business days. Although your order might be over $99, Free Standard Shipping will not apply at checkout if your order contains any item that may be sensitive to warm temperatures (e.g. chocolate, salume, cheese, etc.). This also applies to items that require special care and delivery all year long. The good news is you can take advantage of our $25 Flat Rate 2 Day Delivery.
We may hold and ship your order the following Monday, if your sensitive items cannot be guaranteed to arrive by Saturday with your chosen delivery method. This policy may change based on high volume days or by product availability. Orders placed on Saturday and Sunday will be shipped on the following business day.
FLAT RATE SHIPPING
$11 FLAT RATE Standard Shipping For Orders less than $99: Allow 3 – 8 business days for delivery after shipped from DITALIA Warehouse
$25 FLAT RATE 2 Day Delivery: Guaranteed by the end of the second business day after shipped from DITALIA Warehouse
$55 FLAT RATE Overnight Delivery: Guaranteed by the end of the next business day after shipped from DITALIA Warehouse
Shipping charges are per address. Orders that contain perishable items will follow our "Warm Month" shipping policy, which implements 2 Day Shipping for any order containing perishables. Some items like fresh sausage and soft cheeses are considered perishable all year round.
ALASKA AND HAWAII
If you are shipping to an Alaska and Hawaii address, the shipping charge is a flat rate of $40. Your package will arrive in 2 business days from the day your order is picked up at our facility.
If you have any questions please give us a call toll free at 888.260.2192.
MORE SHIPPING QUESTIONS? SEE BELOW.
Requested Ship Date
During the checkout process, you have the option to specify a future shipment date. This is when DITALIA will ship your package, not the date it will be delivered. If you need your package to arrive on a specific date, please call us at 888.260.2192 for assistance.
We can only give a delivery guarantee based on the ship-to address that you enter in the shopping cart. Our online shopping cart captures information exactly as you enter it. Please review the ship-to address before completing your order.
Unfortunately, we do not ship to PO Box addresses.
Shipping Times - Order Processing
We pride ourselves in processing and shipping orders as quickly as possible. Orders are typically processed and shipped within one business day.
FedEx will deliver your package
We have proudly partnered with FedEx to provide our customers fast, affordable delivery of our scrumptuous Italian bites to locations within the United States.
Incorrect Addresses, Claims and Exceptions
Please be sure to verify the correct address information has been entered before checking out. An exception fee of $25 will be assessed if an address correction and/or shipment re-route is requested after the package has left DITALIA warehouse.
Please inspect your order immediately upon receipt. Contact Customer Service within a reasonable amount of time of order receipt if you wish to file a claim. All packages are monitored closely to ensure speedy delivery. However, DITALIA cannot be responsible for damaged or spoiled product due to the following:
Incorrect Address- Please verify any apartment, suite, floor numbers with recipient before completing your order.
Weather Delay or "Natural Disasters"- Extended transit time may be needed.
Shipments Not Opened immediately- If this is a gift to be given at a later date, we encourage you to inspect the contents of the package upon receipt.
Out of town or otherwise- Orders sent to recipients who are out of town or otherwise unavailable at the time of initial delivery attempt. Please notify the recipient of the pending arrival of a perishable delivery.
How we handle and pack your order ... we do not use packing peanuts or bubble wrap
All of the items that we offer are kept at optimum storage conditions in our temperature controlled facility. Sensitive items are all wrapped in our biodegradable environmentally friendly paper wrap, and placed carefully in the package. When needed, we will ship using an insulated cooler with ice packs. We always recommend refrigerating food items for at least 12 – 16 hours upon receiving to ensure proper consistency and texture.