When will my order ship?
It takes one business day to receive and fulfill your order.  However, if you submit your order by 2pm CST Monday through Friday, your order will typically be shipped out the same day. Please note that the shipping method selected at checkout only applies to the time in transit.  The time of transit starts when the package is picked up by the carrier, not once the order is submitted.  Orders that contain special care products typically only ship from our facility Monday – Wednesday. (except during the colder months).  We may hold back shipping certain orders and ship earlier in the week to ensure product integrity and quality. As soon as our order is processed and fulfilled, you will receive tracking details.  Tracking is updated automatically by the carrier as soon as it is scanned and in their possession.

During the holiday peak season, shipping times may be delayed.  We will process your order as quickly as possible.

FREE SHIPPING
Orders over $129 qualify for FREE Standard Shipping for eligible items only (special care items do not qualify for free standard shipping). Alaska and Hawaii are not eligible for Free Shipping offers.

HOW IS SHIPPING CALCULATED?
Shipping charges are calculated per ship-to address and based on the weight and address location.  The shipping costs presented at checkout are based on our negotiated rates with UPS and FedEx.  You can choose your preferred carrier and level of service at checkout.

If you need additional assistance or have questions, please contact our team at support@ditalia.com


SHIPPING FAQ’S:

My order is $129, why am I being charged shipping?
If your order contains a perishable (special care), then your order doesn’t qualify for Free Standard Shipping. If your order contains more than $129 in eligible items and includes a perishable (special care) or ineligible product, you are only charged shipping for those item/s. All orders that have more than $129 in eligible items will receive Free Shipping on these items only.

Why do I have to pay additional shipping charges for perishable (special care) items and non-eligible items?
To guarantee that your order arrives in optimum condition, your order is packed with ice packs and thermal insulated packaging. During the warmest months of the year (typically April through September), we do not recommend taking the chance to ship these types of items without additional care and packaging. Our policy for these items is more relaxed during October through March. Some items that are special care during the warmer months are not necessarily special care during the colder months of the year.

Can I choose a date for my order to arrive?
No. You can select the day you would like us to ship your order from our warehouse. During checkout, our calendar allows you to pick a date you'd like for us to ship your order. Follow the Shipping Zone Chart to determine how long your order will be in transit from the day it ships to determine the best option for your selected ship date.

Is a signature required for delivery?
Our carriers are authorized to use their discretion to leave your package at the recipient's address without a signature.

Does Ditalia deliver to Po Box addresses?
We do not ship packages to po box addresses as a generally policy, because orders that may contain perishable special care items are not able to be deliver to a po box address.  If all you have is a po box address for the recipient, please give us a call at 314-534-6207 or email us at support@ditalia.com for a specific request.

Does Ditalia ship outside of the USA?
We do not ship outside of the 50 USA states.

Can I pick up my order at Ditalia?
We offer curbside pickup at our warehouse for free.  Our warehouse is in the popular Forest Park Southeast Neighborhood in the Grove at 1401 South Boyle Avenue, St. Louis, MO  63110.

When checking out online, you will have the option to select “pick up at Ditalia”.  When your arrive to pick up your order, please ring the bell at the double red doors at our Boyle warehouse entrance.

 

SHIPPING ZONES:

ZONE 1 – expect delivery within 1 – 2 business days
Alabama, Arkansas, Colorado, Connecticut, Delaware, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, North Carolina, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, South Carolina, South Dakota, Virginia, West Virginia, Wisconsin

ZONE 2 – expect delivery within 3 – 4 business days
Arizona, California, Florida, Idaho, Massachusetts, Maine, Montana, North Dakota, New Hampshire, New Mexico, Nevada, Oregon, Rhode Island, Utah, Vermont, Washington, Wyoming

ZONE 3 (AK and HI) – expect delivery within 1 or 2 business days based on your selected shipping service
All orders regardless of the order total will calculate the shipping cost based on the weight of the package and destination address. Alaska and Hawaii will only be able to select 2 Day or Overnight Shipping Methods from FedEx and UPS. Free Standard Shipping is not available for Zone 3.