DITALIA is committed to offering excellent products accompanied with great service. Part of that promise includes how you receive your package. Although we inspect and carefully package each item, there is a possibility of spoilage or damage while in transit . For these unfortunate events, DITALIA guarantees your satisfaction by either sending you a replacement, a substitute, or, if you wish, a refund for the item. Our pledge is to make sure you have enjoyed your experience with our family. If you are not, we want to know.

In the case of return, please contact us for return permission and instructions on how to pack and where to ship your damaged product. Shipping costs are not refundable.

Any further questions can be emailed to us at support@ditalia.com or contact customer support at 888-260-2192.