DITALIA is committed to offering excellent products accompanied by great service. Part of that promise includes how you receive your package. Please contact us within 48 hours of receipt. Although we inspect and carefully package each item, there is a possibility of spoilage or damage while in transit. For these unfortunate events, DITALIA guarantees your satisfaction by either sending you a replacement, a substitute, or, if you wish, a refund for the item. Our pledge is to make sure you have enjoyed your experience with our family. If you are not, we want to know. If your order arrives damaged, please take a photo of the original packaging (including the box the order was shipped in) so we may follow up with our shipper if needed.
In the case of return, please contact us for return permission and instructions on how to pack and where to ship your damaged product. Shipping costs are not refundable.
Any further questions can be emailed to us at support@ditalia.com or contact customer support at 314-534-6207 between the hours of 9am – 5pm CST, Monday through Friday. If reaching out after hours or on a weekend, please contact us via email and we will be able to respond much quicker.
