Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We pack your order with pride and care. All of our non-perishable items are hand wrapped with 100% recycled paper. That's right! No bubble wrap or packing peanuts. During the warmer months, many of our items must ship with cooler and ice packs to ensure freshness and quality. Below, you’ll find more information on our our shipping policies.
Our preferred carrier is FedEx.
Yes, we offer a free local pickup option for customers in the St. Louis area as well as customers visiting from out of town. You can select this option during checkout, and we will send an email when your order is ready for pick up. Orders are typically ready within 24 hours of your order being placed, but please allow for additional time during the holiday season.
If you catch this mistake, please call us as soon as possible at 888-260-2192 or email us at firstname.lastname@example.org. We will do our best to change the shipping address if it has not yet been shipped. If an address correction is needed while your package is in transit, a $25 charge will be applied for re-routing.
If the package cannot be delivered to the address, your order will be returned to our distribution center. If the product returns to our distribution center in good condition, we can send the package back out to the requested address and charge you only the shipping and handling.
If the item is in a condition that prevents it from being restocked in our inventory, you will be responsible for the charges of a new order.
We are happy to help you with this. Please call us at 888-260-2192 for availability and additional fee quote.
We calculate shipping rates by distance from our warehouse in St. Louis, Missouri. We have split each state into shipping zones. All orders over $99 will ship with free standard shipping, regardless of your location! All items are packagned with coolers and ice packs to guarantee quality and safety. Please refer to the shipping policy for more details.
For special shipping options for Alaska and Hawaii, please call us at 888-260-2192.
We do not offer shipping for P.O. Box addresses, unfortunately. Please give us a call at 888-260-2192 if you have a specific request.
We can ship a limited selection of foods to an APO or FPO address. However, we cannot take your order online, but will be happy to assist you by phone at 888-260-2192.
Ordering & Returns
While ordering through the DITALIA Online Marketplace, we understand if you would rather talk to a person when placing your order. We are happy to accept phone orders at (888) 260-2192.
If you find any problems with your order, we certainly want to hear about it and see what we can do to help. Please give us a call at 888-260-2192 or email us at email@example.com We will do whatever is reasonable to resolve any situation and determine if a return is required.
We accept the following payment methods:
American Express, Apple Pay, Discover, JCB, Mastercard, Paypal, Visa.
Other payment methods may be accepted on a per case basis and must be discussed with a DITALIA representative at 1(888) 260-2192.
At DITALIA, family is an important word. It is how we strive to treat each other and our customers. If you experience a problem with any part of your order, with our customer service or anything at all, we will always take steps to respectfully address your concerns and do what is reasonable to make it right. And we always are available, whether by phone (888-260-2192) or email (firstname.lastname@example.org) to help you. Whether you’re looking for a recommendation, or have a question about an order, we’re available to speak with you and help make your DITALIA shopping experience enjoyable
On the rare occasion when a particular item contained in a gift basket or gift box is unavailable, DITALIA reserves the right to substitute a similar item of equal or greater value.
Yes, please fill out theCorporate Gift Request form and a DITALIA gifting representative will contact you.
Yes, we offer customized gift baskets. Just place a custom gift basket in your cart ($30) and pick your items. Happy gifting!
No, we only include a packing slip that details the item(s) contained in the package.
We unfortunately cannot with 100% certainty guarantee a date of arrival. You can however request for a specific date to ship your order from our warehouse. When you select a date in the future for us to ship your order with Standard Shipping, allow for 3 - 4 business days for an approximate delivery date.
Yes, Ditalia.com is hosted on a secure server. Our website is SSL-encrypted. By utilizing secure and encrypted shopping connections and by never keeping credit card information on online servers, you can rest assure your personal information is safe.
We take your online privacy very seriously at DITALIA. Please see this page with Our policy.
Products & Quality
We pay careful attention to stock the products you love. If your favorite is currently out of stock, you will be notified and given the option to remove the item from your order, substitute the item, or wait for the item to become available. Your credit card will only be charged when your order is shipped to ensure your satisfaction with your order. If you’d like to recommend a product for us to carry, please email us at email@example.com
We recommend storing olive oil in a cool, dark environment. Though you might be tempted to save that special olive oil, fresh is always best. We recommend using it right away.
Vince Di Piazza, head of DITALIA, has maintained close relationships with our extra olive oil producers, has developed expertise in olive oil production from grove to press, and has studied olive oil tasting in Italy. He has even sourced a rare olive oil from Sicily--DITALIA’s Olio Tre Casi. We stand by the authenticity and quality of our extra virgin olive oils, and are always happy to answer questions you may have.
Cheeses are best stored at temperatures around 50 degrees.
Allow 20 to 30 minutes for your cheese to reach room temperature before enjoying it. This allows the flavors and the aromas of the cheese to shine.
When you bring your cheese out from the refrigerator, you may notice some condensation on the outside of it. Not to worry--this is completely natural. Simply wipe the cheese with a paper towel and enjoy.
You can refrigerate your salume to help extend its shelf life. However, this isn’t always required. Please refer to the packaging to see whether your salume requires refrigeration.
We recommend letting your salume reach room temperature before enjoying it.
Volpi’s Felino Salume has a natural, sticky white mold on it, a product of the aging process. It's completely edible and part of the character of the salume.
We’re always searching for new and special Italian foods. Email us at firstname.lastname@example.org with your product suggestions!
We do not have a brick and mortar shop for you to visit. However, if you live in St. Louis, MO, we do offer a convenient and free pickup option at our warehouse. Just select “local pickup” when checking out from our online store. There will be NO SHIPPING charged when you select this option.
We do not offer a printed catalog. Our selection of products from Italy are all available on ditalia.com.
Our founder, Vince Di Piazza, travels to Italy frequently to discover and learn about regional Italian specialty foods. He constantly makes an effort to meet new producers, and many of DITALIA’s relationships with producers go back decades. Here is a video of one of his most recent trips to Sicily and the discovery of Olio Tre Casi and Leone Cannoli Shells.
Yes, all of the our items are available for wholesale. Before getting access to wholesale pricing, we ask that you fill out our wholesale application and we will be in touch to confirm your wholesale status as quickly as possible. Once you have been approved, you will be able to sign in and place order online.
You can contact us through our contact page! We will be happy to assist you.