FAQs

It takes one business day to receive and fulfill your order.  However, if you submit your order by 2pm CST Monday through Friday, your order will typically be shipped out the same day. Please note that the shipping method selected at checkout only applies to the time in transit.  The time of transit starts when the package is picked up by the carrier, not once the order is submitted.  Orders that contain special care products typically only ship from our facility Monday – Wednesday. (except during the colder months).  We may hold back shipping certain orders and ship earlier in the week to ensure product integrity and quality. As soon as our order is processed and fulfilled, you will receive tracking details.  Tracking is updated automatically by the carrier as soon as it is scanned and in their possession.

During the holiday peak season, shipping times may be delayed.  We will process your order as quickly as possible.

Shipping charges are calculated per ship-to address and based on the weight and address location.  The shipping costs presented at checkout are based on our negotiated rates with UPS and FedEx.  You can choose your preferred carrier and level of service at checkout.

If you need additional assistance or have questions, please contact our team at support@ditalia.com

Orders over $129 qualify for FREE Standard Shipping for eligible items only (special care items are not eligible for Free Shipping Offers). Alaska and Hawaii are not eligible for Free Shipping offers.

If your order contains a perishable (special care items), then your order doesn’t qualify for Free Standard Shipping. If your order contains more than $129 in eligible items and includes a perishable (special care) or ineligible product, you are only charged shipping for those special care item/s. All orders that have more than $129 in eligible items will receive Free Shipping on these items only.

To guarantee that your order arrives in optimum condition, your order is packed with ice packs and thermal insulated packaging. During the warmest months of the year (typically April through September), we do not recommend taking the chance to ship these types of items without additional care and packaging. Our policy for these items is more relaxed during October through March. Some items that are special care during the warmer months are not necessarily special care during the colder months of the year.

ZONE 1 – expect delivery within 1 – 2 business days
Alabama, Arkansas, Colorado, Connecticut, Delaware, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Missouri, Nebraska, North Carolina, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, South Carolina, South Dakota, Virginia, West Virginia, Wisconsin

ZONE 2 – expect delivery within 3 – 4 business days
Arizona, California, Florida, Idaho, Massachusetts, Maine, Montana, North Dakota, New Hampshire, New Mexico, Nevada, Oregon, Rhode Island, Utah, Vermont, Washington, Wyoming

ZONE 3 (AK and HI) – expect delivery within 1 or 2 business days based on your selected shipping service
All orders regardless of the order total will calculate the shipping cost based on the weight of the package and destination address. Alaska and Hawaii will only be able to select 2 Day or Overnight Shipping Methods from FedEx and UPS. Free Standard Shipping is not available for Zone 3.

FedEx and UPS. You can select your preferred carrier at checkout.

We offer curbside pickup at our warehouse for free.  Our warehouse is in the popular Forest Park Southeast Neighborhood in the Grove at 1401 South Boyle Avenue, St. Louis, MO  63110.

When checking out online, you will have the option to select “pick up at Ditalia”.  When your arrive to pick up your order, please ring the bell at the double red doors at our Boyle warehouse entrance.

If you catch this mistake, please call us as soon as possible at 888-260-2192 or email us at support@ditalia.com.  We will do our best to change the shipping address if it has not yet been shipped.  If an address correction is needed while your package is in transit, a $25 charge will be applied for re-routing.

If the package cannot be delivered to the address, your order will be returned to our distribution center. If the product returns to our distribution center in good condition, we can send the package back out to the requested address and charge you only the shipping and handling.

If the item is in a condition that prevents it from being restocked in our inventory, you will be responsible for the charges of a new order.

We are happy to help you with this. Please call us at 888-260-2192 for availability and additional fee quote.

We prefer that you submit your order online, but we understand if you prefer to speak to a person when placing your order. We are happy to accept phone orders at (314)534-6207.

We do not ship outside of the 50 USA states.

While ordering through the DITALIA Online Marketplace, we understand if you would rather talk to a person when placing your order. We are happy to accept phone orders at (888) 260-2192.

If you find any problems with your order, we certainly want to hear about it and see what we can do to help. Please give us a call at 888-260-2192 or email us at support@ditalia.com We will do whatever is reasonable to resolve any situation and determine if a return is required.

We accept the following payment methods:

American Express, Apple Pay, Discover, JCB, Mastercard, Paypal, Visa.

Other payment methods may be accepted on a per case basis and must be discussed with a DITALIA representative at 1(888) 260-2192.

Yes, please fill out theCorporate Gift Request form and a DITALIA gifting  representative will contact you.

Yes, we offer customized gift baskets. Just place a custom gift basket in your cart ($30) and pick your items. Happy gifting!