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Since 1997 we've been working to deliver the best Italian specialty foods shopping experience to you--we'd like an online purchase is as effortless as going into your pantry and picking out your favorite product. We've created this FAQ page to help make this possible. If you don't find the answer to your question, please reach out to us at email@example.com or call us at 888-260-2192. Thank you, and happy shopping!
At this time, we do not have a brick and mortar shop for you to visit. However, if you live in St. Louis, MO, we do offer a convenient and free pickup option at our warehouse. Just select “local pickup” when you’re checking out.
Unfortunately, we do not offer a printed catalog. We regularly update our selection of products and share recipes and cooking tips on Ditalia.com and our email newsletter.
Our founder, Vince Di Piazza, travels to Italy frequently to discover and learn about regional Italian specialty foods. He constantly makes an effort to meet new producers, and many of DITALIA’s relationships with producers go back decades. Here is a video of one of his most recent trips to Sicily and the discovery of Olio Tre Casi and Leone Cannoli Shells.
Yes, all of the our items are available for wholesale. Before getting access to wholesale pricing, we ask that you fill out our wholesale application and we will be in touch to confirm your wholesale status as quickly as possible. Once you have been approved, you will be able to sign in and place order online.
We pack your order with pride and care. All of our non-perishable items are hand wrapped with 100% recycled paper. That's right!No bubble wrap or packing peanuts. During the warmer months, many of our items must ship with cooler and ice packs to ensure freshness and quality. Below, you’ll find more information on our our shipping policies.
Our preferred carrier is FedEx.
We calculate shipping rates by distance from our warehouse in St. Louis, Missouri. All orders over $125 will ship with free standard shipping, regardless of your location! Please note that special care items like cheese and salumi require two day delivery with coolers and ice packs to guarantee quality and safety. Please refer to the shipping tables below to find your shipping zone and for more details on our shipping rates.
Zone 1 states
SD, NE, CO, TX, OK, KS, MN, IA, MO, AR, LA, MS, TN, IL, WI, MI, IN, KY, SC, NC, WV, OH, PA, NY, CT, NJ, MD
Zone 2 states
AL, GA, FL, DE, VA, ME, VT, NH, MA, RI, ND, WY
Zone 3 states
WA, OR, CA, NV, ID, MT, UT, AZ, NM
Orders that contain a “special care item” like salume, cheese, chocolate, etc. must be shipped with extra care to maintain freshness, quality, and safety. We use ice packs and a cooler to deliver these items. In these instances, Standard Shipping will not be an available shipping option. If you have any questions, we are available Mon-Fri from 9 to 5 pm CST at 888-260-2192.
If you catch this mistake, please call us as soon as possible at 888-260-2192 or email us at firstname.lastname@example.org. We will do our best to change the shipping address if it has not yet been shipped. If an address correction is needed while your package is in transit, a $25 charge will be applied for re-routing.
If the package cannot be delivered to the address, your order will be returned to our distribution center. If the product returns to our distribution center in good condition, we can send the package back out to the requested address and charge you only the shipping and handling.
If the item is in a condition that prevents it from being restocked in our inventory, you will be responsible for the charges of a new order.
For Standard Shipping, packagestypically arrive within 4 business days from the day it leaves our warehouse, depending on your geographic location.
Depending on your selected shipping method, orders containing perishables may be held for processing to ship at the beginning of the upcoming week, if your order is placed after 2 pm CST Wednesday.
Please feel free to call us at 888-260-2192 if you have any other questions or concerns.
We are happy to help you with this. Please call us at 888-260-2192 for availability and additional fee quote.
We label all perishable items like cheese, salume, and chocolates "special care" items on our website. From May to the end of October, we pack special care items in ice packs and insulated packaging, and deliver them in two business days to ensure quality and safety. We unfortunately cannot use Standard Shipping for these items. At the minimum, you will be asked to select Two Day Delivery.We like to reuse the insulated packaging for picnics and road trips.
For special shipping options for Alaska and Hawaii, please call us at 888-260-2192.
We do not offer shipping for P.O. Box addresses, unfortunately. Please give us a call at 888-260-2192 if you have a specific request.
We can ship a limited selection of foods to an APO or FPO address. However, we cannot take your order online, but will be happy to assist you by phone at 888-260-2192.
Yes, please fill out theCorporate Gift Request form and a DITALIA gifting representative will contact you.
Yes, we offer customized gift baskets. Just place a custom gift basket in your cart ($30) and pick your items. Happy gifting!
Yes, you will have the opportunity to enter a personalized gift message when checking out.
No, we only include a packing slip that details the item(s) contained in the package.
We unfortunately cannot with 100% certainty guarantee a date of arrival. You can however request for a specific date to ship your order from our warehouse. When you select a date in the future for us to ship your order with Standard Shipping, allow for 3 - 4 business days for an approximate delivery date.
Yes, we offer e-gift cards. They are redeemable online at ditalia.com and have no expiration date.
At DITALIA, family is an important word. It is how we strive to treat each other and our customers. If you experience a problem with any part of your order, with our customer service or anything at all, we will always take steps to respectfully address your concerns and do what is reasonable to make it right. And we always are available, whether by phone (888-260-2192) or email (email@example.com) to help you. Whether you’re looking for a recommendation, or have a question about an order, we’re available to speak with you and help make your DITALIA shopping experience enjoyable.
If you find any problems with your order, we certainly want to hear about it and see what we can do to help. Please give us a call at 888-260-2192 or email us at firstname.lastname@example.org We will do whatever is reasonable to resolve any situation and determine if a return is required.
We accept the following payment methods:
Yes, Ditalia.com is hosted on a secure server. Our website is SSL-encrypted. By utilizing secure and encrypted shopping connections and by never keeping credit card information on online servers, you can rest assure your personal information is safe.
We pay careful attention to stock the products you love. If your favorite is currently out of stock, you will be notified and given the option to remove the item from your order, substitute the item, or wait for the item to become available. Your credit card will only be charged when your order is shipped to ensure your satisfaction with your order. If you’d like to recommend a product for us to carry, please email us at email@example.com
We recommend storing olive oil in a cool, dark environment. Though you might be tempted to save that special olive oil, fresh is always best. We recommend using it right away.
Vince Di Piazza, head of DITALIA, has maintained close relationships with our extra olive oil producers, has developed expertise in olive oil production from grove to press, and has studied olive oil tasting in Italy. He has even sourced a rare olive oil from Sicily--DITALIA’s Olio Tre Casi. We stand by the authenticity and quality of our extra virgin olive oils, and are always happy to answer questions you may have.
We’re always searching for new and special Italian foods. Email us at firstname.lastname@example.org with your product suggestions!
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